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There has been a fiery discussion about the need of using encryption by online therapists going on on one of the lists I follow closely.
Maybe not everyody is completely clear on what encryption is. If I work online with clients I will use a special email adress like hushmail or safe-mail because I know they are encrypted so they are less easy to hack. For chatsessions I will also use a medium that is encrypted so others do not listen in on what we are talking about. In my country there are no laws yet that online counsellors have to do this. But those therapists working f2f are used to having to secure their data safely by law. They have to have a locked cabinet in their rooms where they keep all their sensitive data. Why should online work be any different? For me that means that I keep my client info and emails on a password protected USB stick and that the stick is kept in the locked cabinet.
Not all therapists think encryption is neccesary, basically because it means we ask clients to do more before therapy can commence. We will ask them to set up for an encrypted email account, or to learn how encrypted word documents work. Some therapists are afraid that this will scare clients off, and who would want to steal emails anyway? On the one hand you may say, they have a point. But who would want to steal your medical data from your doctor's office? Yet would you feel comfortable if they did not take precautions to keep your data safe? I think clients are smart enough to set up an email account. Most people do have gmail or hotmail already and it is not more complicated than that. And we occasionally might have to spend a little extra time explaining something. I for one do not mind that.
What I also urge is that clients take care of where they keep their own emails and chat session transcripts. Almost everything that goes on in therapy is very confidential and not something you might want to share with others. So if you share a computer [at work or at home] investing in a simple password protected USB stick is always a good idea.
I would welcome one clear rule that covers Europe on online work, some way that clients can see who they can trust. I have insured this as much as possible by getting verified at the online therapy institute. This is an international website that any therapist can join. And some go the extra mile by getting verified. The online therapy institute check your website and make sure that you meet their standards for working ethically online and that includes using encryption.
Please share your views on this post. I would like to hear what others think about this whole debate.
I have not been neglecting you all on purpose this week. All my time is invested in marketing right now. Marketing to a lot of therapists this is a dirty work. Although many of us want to work in private practice, almost none of us are thought during our training how to do it. Our work is important and can make a difference in the lives op people and yet we are afraid to market ourselves as good therapists.
I have chosen a different path. I have first made sure that I have all the knowledge about my job that I could gather and that I have worked with enough clients to know what I am doing and that I love my job. Now I am embracing marketing. It is fun to search the internet for oppertunities and to learn new skills. I am going to make sure that I am going to be as good at this as I am at my day-time job. :)
You know when you "hire" a therapist you don't only pay for the hour they spend with you each time. But a dedicated therapist spends her life learning and staying up to date. Being curious about all new things that come on her path. If you bring something new, she will embrace it and make it her own. And all that for a pretty fair price. Try it one day.
Email me at info@safehavencoaching.eu
interrested in linking websites? Drop me a link as well
I believe information is very important not only to a counsellor. I think when you have a business and you work with clients it is your duty to always keep looking for information and be the best you can be. That is why I love to attend seminars and such online to further my knowledge. Next of course to my addiction to books. I am always reading up on new matters and subjects that I want to learn more about.
Yesterday I attended the Open Office Hours of the Online Therapy Institute. If you are a fellow therapist reading this and you want to know more about working online, have a look at the website, it is full of very useful information. And there is a forum you can join and chat with other therapists. And try to attend one of the coming open hours. Every other month they are held in Second Life. Yesterday was in Second Life and that also gave me the opportunity to learn more about that medium. [Yes I am reading a book about Second Life right now as well]
For me it was very interesting to talk about marketing ideas and brainstorm about my personal dream of there being a global insurance company in the future so that therapists can work with clients from all over the world easier. A big thank you to Kate and DeeAnna for sharing your time for free.